Appreciate the fast response and all the job info. A much better service than we were previously receiving.
Shannon – Quick Stay (9th February 2024)
These folks go above and beyond to help you. I could not speak more highly of the team.
M Barrington (1st May 2023)
I don’t know where you find your staff, but I’ve now met three different team members and each has been as friendly as you like! I had a lovely chat to Tom yesterday. Maybe they are all just happy because they get to work out in the fresh air!
S. Carr (16th March 2023)
‘I just wanted to say how wonderful Tom was yesterday for my first service. Nothing was a problem for him. He was so friendly and professional.’
J. Kennedy (8th February 2023)
Tom’s so good and thorough. Always an amazing clean pool when he leaves. He really is so good. Thorough and really great to deal with.
M. Nevinson (1st February 2023)
Leigh has been doing a fantastic job looking after our pool and spa in Sorrento over the past 2 years. Pool has its quirks, but he understands it so well ! Recently we had an issue where a kid bumped into the pool fence, disconnected it from the deck causing a huge safety issue for the guests. Jason was fantastic in responding straight away to get it repaired and replaced same day with minimum fuss and disruption. Really appreciate that we have Aqua Pool and Spa as our trusted pool partner. Thanks so much.
V. Reade (30th January 2023)
I just wanted to let you know that I have met two of the guys who have been out to check the pool and both have been friendly, helpful and polite.
S. Carr (24th January 2023)
THANK YOU so much for arranging to fix the pool fence. Jason handled this so quickly and efficiently.
I am truly grateful for your assistance!
The guest was very happy and most importantly, everyone was kept safe and could carry on with their stay.
V. Reade (19th January 2023)
I was so happy with the advice and service I received from all staff. As a novice when it came to running a new spa thanks to everyone at Aqua Pools I was able to set up and run my new spa with confidence.
JANE K (9th January 2023)
Please complement the guy who cleaned my pool, looks fantastic, great job.
R. Shreeve (5th January 2023)
Shane was amazing at installing the new housing - and I had a fantastic Xmas day thanks to you and the team.
P. Parodi (28th December 2022)
Thank you so much for the professionalism you have shown us and we look forward to working with you again in future. In my opinion the business model and your values are a cut above a lot of your direct competitors.
P. Di Gioacchino (13th December 2022)
Just a quick message to touch base and thank Aqua office staff and Leigh now that he has visited my Rye place and attended to the issues I have been having with the pool. I am so grateful and wish that I had started using you much earlier than now.
I installed that particular pool having been advised that I could just sit back & enjoy it as it would do everything itself. Clearly not the case, so I am looking forward to next summer and actually feeling enthused to use it.
Thanks to all
J. Lovel (10th May 2021)”
I wanted to drop a quick note to you and your team to thank you for the great service you provide on our pool. People are very quick to complain about poor service, but not as likely to give positive feedback, and I was mentioning to my wife last night what a great job you guys do and she asked if I had passed this on, which I hadn't.
The courtesy phone call advising you are coming, the photo's of the completed pool, the text messages advising the job has been done, the filling up of the pool when needed - all these little details go a long way.
We are very appreciative and recommend you highly to others we speak to.
Thanks again, good luck in 2021.
- C. Shearer (12th January 2021)
It’s not often these days that I am keen to provide an endorsement relating to service standards regarding a business with whom I deal with. However I am absolutely delighted to do so with regard to Aqua Pool and Spa specialists.
For many years you have been supplying regular pool maintenance services, counsel regarding our pool and latterly a re-equipping of the pool pumps and automated monitoring device.
The service you provide is absolutely second to none. Your staff, in addition to being professionally very competent are always helpful in answering questions and take the time to provide timely, easy to understand advice to me. They are also very friendly.
A very apt example of your firm’s commitment to service was just yesterday. I telephoned seeking advice regarding a particular matter concerning the pool. Literally within thirty minutes Michael was in attendance diagnosing and resolved the problem. Fantastic service.
We have also, as noted above purchased new pool equipment. That’s another example of your commitment to servicing client needs. Michael diagnosed a particular potential issue, explained it to me in lay terms, suggested a solution and the whole process was completed within a week.
As I said and for the reasons noted I find your professionalism, commitment to client service and energy fantastic. Absolutely first rate.
I unhesitatingly endorse this testimony.
- C. Jackson (17th April 2018)
Thanks, guys for the prompt service, much appreciated. Water looks and feels perfect.
- Terry (18th January 2018)
Thank you. Great service and very reliable. Nice to deal with a company that does what they say they will do.
- D. Campbell (9th January 2018)
I have used a couple of pool service people on the peninsula for my pool and spa over the years, but have to say this company is on the ball. Since using them in the last couple of months, they have brought our pool and spa up to a standard that looks like the pool has just been put in.
Very pleased with the service. Highly recommend this company.
- Tony (5th January 2018)
Thank you so much. I was in a real spot of trouble, and you guys really helped me out! Tony was really nice and helpful. We will be using you again in the future.
- David (10th November 2017)
Our pool is the cleanest it has ever looked since we moved in!
- Penny M (27th October 2017)
Seriously great service and are focused on their clients needs. Others should take note and see what real customer service is about.
- S Barlow (14th October 2017)
Fantastic service. Everyone we've dealt with has gone above and beyond our expectations. Would highly recommend this business. Thanks very much to everyone at Aqua Pools & Spa Specialists.
- A. Barlow (14th October 2017)
Been a customer for nearly two years, and have never had an issue. Good service, fair prices and nice people to deal with.
- D Templeton (3rd March 2017)
Pool found full of debris & turned brown due to flood water and garden run off
After pool service – bought back to clear & balanced
Omg. It was SO stressful (pool being flooded)! Thank God for you guys!!
- M Russell (February 2017)