Just a quick message to touch base and thank Aqua office staff and Leigh now that he has visited my Rye place and attended to the issues I have been having with the pool. I am so grateful and wish that I had started using you much earlier than now.
I installed that particular pool having been advised that I could just sit back & enjoy it as it would do everything itself. Clearly not the case, so I am looking forward to next summer and actually feeling enthused to use it.
Thanks to all
J. Lovel (10th May 2021)”
I wanted to drop a quick note to you and your team to thank you for the great service you provide on our pool. People are very quick to complain about poor service, but not as likely to give positive feedback, and I was mentioning to my wife last night what a great job you guys do and she asked if I had passed this on, which I hadn't.
The courtesy phone call advising you are coming, the photo's of the completed pool, the text messages advising the job has been done, the filling up of the pool when needed - all these little details go a long way.
We are very appreciative and recommend you highly to others we speak to.
Thanks again, good luck in 2021.
- C. Shearer (12th January 2021)
It’s not often these days that I am keen to provide an endorsement relating to service standards regarding a business with whom I deal with. However I am absolutely delighted to do so with regard to Aqua Pool and Spa specialists.
For many years you have been supplying regular pool maintenance services, counsel regarding our pool and latterly a re-equipping of the pool pumps and automated monitoring device.
The service you provide is absolutely second to none. Your staff, in addition to being professionally very competent are always helpful in answering questions and take the time to provide timely, easy to understand advice to me. They are also very friendly.
A very apt example of your firm’s commitment to service was just yesterday. I telephoned seeking advice regarding a particular matter concerning the pool. Literally within thirty minutes Michael was in attendance diagnosing and resolved the problem. Fantastic service.
We have also, as noted above purchased new pool equipment. That’s another example of your commitment to servicing client needs. Michael diagnosed a particular potential issue, explained it to me in lay terms, suggested a solution and the whole process was completed within a week.
As I said and for the reasons noted I find your professionalism, commitment to client service and energy fantastic. Absolutely first rate.
I unhesitatingly endorse this testimony.
- C. Jackson (17th April 2018)
Thanks, guys for the prompt service, much appreciated. Water looks and feels perfect.
- Terry (18th January 2018)
Thank you. Great service and very reliable. Nice to deal with a company that does what they say they will do.
- D. Campbell (9th January 2018)
I have used a couple of pool service people on the peninsula for my pool and spa over the years, but have to say this company is on the ball. Since using them in the last couple of months, they have brought our pool and spa up to a standard that looks like the pool has just been put in.
Very pleased with the service. Highly recommend this company.
- Tony (5th January 2018)
Thank you so much. I was in a real spot of trouble, and you guys really helped me out! Tony was really nice and helpful. We will be using you again in the future.
- David (10th November 2017)
Our pool is the cleanest it has ever looked since we moved in!
- Penny M (27th October 2017)
Seriously great service and are focused on their clients needs. Others should take note and see what real customer service is about.
- S Barlow (14th October 2017)
Fantastic service. Everyone we've dealt with has gone above and beyond our expectations. Would highly recommend this business. Thanks very much to everyone at Aqua Pools & Spa Specialists.
- A. Barlow (14th October 2017)
Been a customer for nearly two years, and have never had an issue. Good service, fair prices and nice people to deal with.
- D Templeton (3rd March 2017)
Pool found full of debris & turned brown due to flood water and garden run off
After pool service – bought back to clear & balanced
Omg. It was SO stressful (pool being flooded)! Thank God for you guys!!
- M Russell (February 2017)